Raising a concern (whistleblowing)

This page explains how to raise a concern about serious wrongdoing connected with JOOM, and what we do when you do. It applies to our people, collaborators, suppliers, clients and anyone else who has a genuine concern. It supplements Business conduct and compliance and Contacting us and complaints.

What you can raise

Anything you reasonably believe is wrong and in the public interest, for example: bribery or corruption, fraud, a danger to health or safety, damage to the environment, breaches of sanctions, money-laundering or other laws, discrimination or abuse, concealment of any of these.

For ordinary complaints about service, use Contacting us and complaints.

How to raise it

Email legal@byjoom.com with the subject "Concern". Say what you know, when, who is involved and how we can reach you. You may ask to stay anonymous, though we may then be less able to investigate. Do not put sensitive information at risk: send only what is needed to start.

What we do

1. Acknowledge. We confirm receipt within 3 working days.
2. Assess. A person who is not involved reviews the concern and decides how to investigate it.
3. Investigate. We look into it fairly and in confidence, and may ask you for more information.
4. Respond. We tell you the outcome as far as the law and confidentiality allow, and what we have done.
5. Keep records. We keep a confidential record and review lessons learned.

Protection

We will not tolerate any detriment, dismissal, threat or retaliation against anyone who raises a genuine concern in good faith, even if it turns out to be mistaken. In the United Kingdom, the Public Interest Disclosure Act 1998 protects qualifying workers who make protected disclosures. Deliberately false reports made in bad faith may be treated as misconduct.

Other routes

You may also report to a regulator, a prescribed person or the authorities in the country concerned, such as a professional regulator, the police, a safety authority or a prosecutor. In an emergency, contact the emergency services first.

Confidentiality and data

We treat what you tell us in confidence and share it only with those who need to know, or as the law requires. See the Privacy notice.